Support
If you need help
For immediate help with a problem the fastest way of getting in touch is to call us on 01582 466100 where you will be directed to the most relevant engineer to deal with your call.
RMA Instructions
If you have been asked to return an item to us please follow the following instructions -
PACKAGING: Please clearly mark RMA# on the outside of the packaging. Damage or loss of goods during shipment is the sole responsibility of the customer. Products must be returned in their original carton or in packaging of equal or greater quality. Appropriate care must be taken to protect the products from further damage or the warranty will be invalidated. Do not use poly chips or paper as filler unless the unit is sufficiently wrapped, since they do not provide sufficient protection. Please ensure that any circuitry is wrapped in an appropriate anti-static bag. Boxer is not liable for any accessories shipped with the unit.
PRODUCT: Please ship only the product specified on the original RMA request, do not include any additional item(s). Any additional item(s) will require a new RMA number.
SHIPPING COST: The customer is responsible for the cost of shipment to Boxer and Boxer will be responsible for the cost of return shipment to the customer.
SHIP TO:
Boxer Systems
4 Allied Business Centre
Coldharbour Lane
Harpenden
Herts AL5 4UT
Notes: If units are not returned within 15 days the RMA will be invalid. Items shipped back without a valid RMA number will not be accepted.
ADVANCED REPLACEMENT: If Boxer issues an advanced replacement for a product an invoice will be raised for that product if it is not returned to Boxer under the appropriate RMA within 7 days.
If you have questions, please contact Andy.Killinger@Boxer.co.uk or Tel 01582 466111.